OpsTicket Features

Everything your government IT team needs to deliver fast, compliant support and assess workforce readiness.

IT Service Desk

• Intelligent ticket routing and auto-assignment
• SLA tracking with escalation rules
• Multi-channel intake: email, portal, chat, and API
• Custom ticket fields and workflows
• Internal knowledge base for agents

Skills Assessment

• Pre-built IT assessment templates
• Custom assessment builder
• Automated scoring and certification tracking
• Workforce readiness dashboards
• Skill gap analysis and recommendations

Asset Management

• Hardware and software inventory tracking
• Configuration management database (CMDB)
• License management and compliance
• Asset lifecycle tracking

Compliance and Reporting

• FISMA compliance dashboard
• NIST 800-53 control mapping
• Audit-ready reporting
• Real-time metrics and KPI tracking
• Custom report builder

Integrations

• REST API for custom integrations
• SSO / SAML 2.0 support
• Active Directory and LDAP sync
• Email and calendar integration