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OpsTicketby IT Custom Solution
abouthow it worksthe rubriccompanytrust & ethicscontact
IT professionals working together in an operations environment// the work behind the ticketIT operations environment
// our story · the gap between the cert and the job

Anyone can say they know IT. Show me.

Government IT staffing has a measurement problem. A candidate aces the multiple-choice quiz and walks in unable to triage a real ticket. A résumé says “Active Directory” and the first AD migration breaks production. Recruiters spend weeks on candidates whose actual skills don’t match the keywords on the page.

OpsTicket measures the gap between “can answer a question about Active Directory” and “can fix Active Directory at 4pm with a board meeting at 5.” A real terminal, a real ticket and real command/output evidence scored against the methodology a senior practitioner would use. Candidates love it because it’s the first time their actual skill counts. Recruiters love it because they stop guessing.

: built by IT Custom Solution LLC · NYC · MBE Certified

// how it works

Four steps. rubric-scored. Terminal-real.

step · 01

A ticket lands.

Real-world phrasing from a real-world user. 'I can't print.' 'My VPN dropped.' 'Why is the database slow on Mondays?'

step · 02

You open a terminal.

OS-aware command environment: bash, PowerShell, AWS/Azure CLI syntax. Scoped tools, ticking clock. No google. No GPT in a side window.

step · 03

The rubric scores the run.

Bounded evidence bands cover accuracy, methodology, efficiency, communication, and real-world applicability. The server computes the weighted score.

step · 04

Review the assessment record.

Eligible submissions produce a server-computed rubric score. Certificate issuance is live for eligible passing assessments; session replay is optional with consent.

scenario_01: printer offline · ⏱ 04:21 remaining● demo preview
helpdesk@dc01:~$ nslookup printsrv-04
Server: 10.0.0.5
*** can't find printsrv-04: NXDOMAIN
helpdesk@dc01:~$ dsquery computer -name "printsrv*"
"CN=PRINTSRV-04,OU=Disabled,DC=corp,DC=lan"
↑ found it: wrong OU
helpdesk@dc01:~$ Move-ADObject ... -TargetPath "OU=Printers"
Move-ADObject : success
helpdesk@dc01:~$ Restart-Service spooler
WARNING: Waiting for service 'Print Spooler' to start...
✓ resolved · 3m 12s · expert path matched
helpdesk@dc01:~$  
// the rubric

How scoring works, in plain English.

Terminal commands and output produce bounded evidence bands. The server computes five weighted dimensions: not just “did you get the right answer” but how you got there. Hints cost 5 points. Time cost is tracked but not penalized. Recruiters see all five dimensions in the assessment record, not a single unsupported magic number.

DiagnosisDid you investigate before you intervened? Did your queries narrow the search space?
MethodologyHow close was your path to a senior practitioner’s? Detours OK if reasoned.
Tool fluencyRight tool, right flags, idiomatic syntax. PowerShell idioms vs bash idioms count.
CommunicationWhen a scenario asks you to reply to the user or document the fix, plain language and right altitude matter.
Real-world fitDid you verify the fix? Did you avoid breaking adjacent things? Bonus for runbook-style notes.
// company · IT Custom Solution LLC

Built in NYC by IT operators who got tired of multiple-choice screening.

Olufela "Lu" Fagbure
Olufela "Lu" FagbureFounder & Director

OpsTicket is a product of IT Custom Solution LLC: a New York MBE-certified technology company building tools for the way modern IT actually works. We focus on government IT staffing, federal contractor hiring, and enterprise workforce skills mapping.

Founded by Olufela “Lu” Fagbure, Founder & Director. Headquartered in New York, NY. We are SAM.gov registered (UEI PR9KWJPM4JU9), with an SBA 8(a) Application Submitted 2026. The platform itself is built and operated by a small product team alongside our wider govcon SaaS suite.

credentials
NYC MBE#MWCERT2022-353
SAM.gov UEIPR9KWJPM4JU9
CAGE91CE1
SBA 8(a)Application Submitted 2026
Primary NAICS541512 / 541511
part of the ITC suite

OpsTicket sits alongside Winrove and OnboardIQ in the IT Custom Solution govcon SaaS family.

// trust & ethics

How we handle your command transcript.

Candidate access.A current free tier may be available. Limits and included features are governed by the live pricing page and product contract.
Session replay is optional with candidate consent.Capture is on; candidates must consent before events are stored.
Deterministic score authority.Bounded evidence bands feed a published five-dimension rubric, and the server computes the weighted score.
Certificate issuance is live for eligible passing assessments.Certificate verification is live. An eligible completed assessment earns a canonical record tied to a SHA-256 evidence hash.
Education data handling.Educational deployments are scoped in writing. SAML, SCIM, on-premise deployment, and alternate residency are not currently available.
No data sales.Anonymized session data may train rubric calibration: opt-in, off by default. Personally identifiable data never leaves our infrastructure.
// book a walkthrough · enterprise & government

Talk to a human.

One-business-day response on email. Enterprise customers get a 4-hour SLA and direct phone access. We’ll show you the recruiter view on a real candidate session and answer your sourcing-budget questions directly.

Email hello at tryopsticket dot com →See pricing first

education districts: request a written quote · government primes & subs: ask about teaming

contact
Sales / Enterprise
contact via email
Phone (Enterprise)
(646) 671-3399
Careers
contact via email
Mailing address
IT Custom Solution LLC
420 Lexington Avenue, Suite 1402
New York, NY 10170

Try it. ~3 minutes.

One assessment per track every 30 days on the Free candidate plan.

Try a scenario →For hiring teams