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Procurement and support terms are scoped in writing. Identity and ATS integrations remain unavailable until their tenant configuration passes end-to-end verification.
Available on Suite and Suite+. Custom modules quoted separately. No tier hides core hiring features behind a paywall.
Org-wide hiring pipelines and role-based access for the whole team. One tenant, your people, your roles.
Generate scenarios at runtime from your own prompts and runbook context. Customer-supplied prompts. We do not use your data to train models.
SAML single sign-on and SCIM provisioning are unavailable until a tenant configuration passes end-to-end verification.
Greenhouse, Lever, Ashby, and Workday controls are unavailable until the selected tenant connector is configured and verified.
In scope for educational customers. HIPAA alignment is in active scoping; we will not sign a BAA until that work is shipped.
Append-only log (database-enforced immutability) of role changes, account actions, and feature-flag changes. Exportable on request, including via a data-subject request.
A named human on your account. Quarterly business review. Roadmap input on the record.
Availability targets, response windows, and any credit terms are defined in your enterprise contract, scaled to your tenancy. Negotiable for regulated tenants.
Posted because procurement asked us to. Annual contract minimum 50 seats. Net-30 invoicing standard, net-60 with vendor packet on file.
For hiring teams at orgs with 200-2,000 employees. Procurement-comfortable, no surprises.
For regulated tenants and large operators. 24×7 named support, custom legal, ATS multi-connector.
No identity provider is represented as live today. SAML and SCIM remain unavailable until the selected tenant configuration passes end-to-end verification.
Role changes, account actions, and feature-flag changes are written to an append-only log with a stable JSON schema, made immutable at the database level. Administrators review it in the console, and it is included in data-subject export requests. We are expanding event coverage as the enterprise tier matures.
Honest status. We do not advertise certifications we don’t hold. If procurement asks for a control we don’t carry, the answer is on this page, not on a sales call.
Education privacy roles, controls, retention, and access terms require a written agreement. This page does not make a blanket statutory-role claim.
A BAA template is in legal review. Technical safeguards (encryption in transit and at rest, row-level security) are in place; admin MFA, administrative safeguards, and the breach-notification workflow are in active scoping. We will not sign a BAA before that work ships.
Standard Contractual Clauses 2021/914 in our DPA. UK Addendum and Swiss extensions. EEA-region data residency is on the roadmap, not yet available; we will scope it with you on an enterprise contract.
Verified consumer requests honored within 30 days. No sale of personal information. Limited-use disclosures documented in our Privacy Policy.
IT Custom Solution LLC is an NYC-certified Minority Business Enterprise (cert #MWCERT2022-353, valid through 2027-05-31). Recognized by NYC SBS, PASSPort, and DCAS Method-9 set-asides.
Active SAM.gov registration. UEI PR9KWJPM4JU9, CAGE 91CE1. NAICS 541512, 541511, 541519, 518210, 611420.
Application package submitted to the U.S. Small Business Administration in early 2026. Status updates posted here. We do not represent the firm as an SBA 8(a) participant until SBA issues the certification letter.
Pursuing General Services Administration Multiple Award Schedule listing for federal civilian buyers. We will publish the schedule number when it issues.
We do not represent an external service-organization audit as complete or in progress. Procurement evidence is limited to documents verified for the specific request; no OpsTicket customer reference is promised.
OpsTicket is operated by IT Custom Solution LLC: NYC MBE-certified (#MWCERT2022-353), SAM.gov registered (UEI PR9KWJPM4JU9, CAGE 91CE1), with an SBA 8(a) application under SBA review. Federal contractor primes can carry us as a sub on IT-staffing set-asides.
We don’t publish a blanket SLA we can’t measure for every tenant. On an enterprise contract we define your availability target, response windows by severity, and any service-credit terms, scaled to your tenancy and regulatory needs. Below is what that contract covers.
Any availability target, response time, or service credit exists only in an executed enterprise agreement. This page creates no blanket commitment.
45 minutes with a CSM and an engineer. We bring the vendor packet. You bring the redline.