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Procurement-grade compliance, a named CSM, and a Greenhouse integration in beta. SSO, SCIM, and a formal SLA are on the enterprise roadmap. Operated by an NYC MBE-certified, SAM.gov-registered firm: built for hiring teams whose security review is longer than their job description.
Available on Suite and Suite+. Custom modules quoted separately. No tier hides core hiring features behind a paywall.
Org-wide hiring pipelines and role-based access for the whole team. One tenant, your people, your roles.
Generate scenarios at runtime from your own prompts and runbook context. Customer-supplied prompts. We do not use your data to train models.
On the roadmap, not yet available. SAML SSO (Okta and Azure AD first) and SCIM provisioning are in development. Today, enterprise tenants use email auth with role-based access.
Greenhouse integration in private beta. Lever, Ashby, and Workday on the roadmap.
In scope for educational customers. HIPAA alignment is in active scoping; we will not sign a BAA until that work is shipped.
Persistent log of role changes, account actions, and feature-flag changes. Exportable on request, including via a data-subject request.
A named human on your account. Quarterly business review. Roadmap input on the record.
Availability targets, response windows, and any credit terms are defined in your enterprise contract, scaled to your tenancy. Negotiable for regulated tenants.
Posted because procurement asked us to. Annual contract minimum 50 seats. Net-30 invoicing standard, net-60 with vendor packet on file.
For hiring teams at orgs with 200-2,000 employees. Procurement-comfortable, no surprises.
For regulated tenants and large operators. 24×7 named support, custom legal, ATS multi-connector.
Not yet available. SAML SSO and SCIM 2.0 provisioning are in active development, Okta and Azure AD first, with group-to-role mapping. Today, enterprise tenants authenticate with email and role-based access. Tell us your identity provider and we will share the timing.
Role changes, account actions, and feature-flag changes are written to a persistent log with a stable JSON schema. Administrators review it in the console, and it is included in data-subject export requests. We are expanding event coverage as the enterprise tier matures.
Honest status. We do not advertise certifications we don’t hold. If procurement asks for a control we don’t carry, the answer is on this page, not on a sales call.
OpsTicket operates as a school official under 20 U.S.C. § 1232g when serving educational customers. FERPA-aligned controls (access-control log, retention handling, opt-out, parent records access) are in scope and detailed at /edu.
A BAA template is in legal review. Technical safeguards (encryption in transit and at rest, row-level security) are in place; admin MFA, administrative safeguards, and the breach-notification workflow are in active scoping. We will not sign a BAA before that work ships.
Standard Contractual Clauses 2021/914 in our DPA. UK Addendum and Swiss extensions. EEA-region data residency is on the roadmap, not yet available; we will scope it with you on an enterprise contract.
Verified consumer requests honored within 30 days. No sale of personal information. Limited-use disclosures documented in our Privacy Policy.
IT Custom Solution LLC is an NYC-certified Minority Business Enterprise (cert #MWCERT2022-353, valid through 2027-05-31). Recognized by NYC SBS, PASSPort, and DCAS Method-9 set-asides.
Active SAM.gov registration. UEI PR9KWJPM4JU9, CAGE 91CE1. NAICS 541512, 541511, 541519, 518210, 611420.
Application package submitted to the U.S. Small Business Administration in early 2026. Status updates posted here. We do not represent the firm as an SBA 8(a) participant until SBA issues the certification letter.
Pursuing General Services Administration Multiple Award Schedule listing for federal civilian buyers. We will publish the schedule number when it issues.
We are not currently audited under any AICPA SSAE-18 service-organization framework, and we do not represent that an audit is in progress, in preparation, or imminent. If procurement requires that level of attestation, we are not the right vendor today: we will tell you that on the first call. We can offer our architecture review document, security and incident-response runbooks, and customer references under NDA in its place.
OpsTicket is operated by IT Custom Solution LLC: NYC MBE-certified (#MWCERT2022-353), SAM.gov registered (UEI PR9KWJPM4JU9, CAGE 91CE1), with an SBA 8(a) application under SBA review. Federal contractor primes can carry us as a sub on IT-staffing set-asides.
We don’t publish a blanket SLA we can’t measure for every tenant. On an enterprise contract we define your availability target, response windows by severity, and any service-credit terms, scaled to your tenancy and regulatory needs. Below is what that contract covers.
Specific availability targets, response times, and any service credits are stated in the executed enterprise agreement, not on this page. SLA terms apply to Suite and Suite+ tenants only; community and Recruiter tiers are governed by the standard Terms.
45 minutes with a CSM and an engineer. We bring the vendor packet. You bring the redline.