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// the floor we built this fora real ops floor · brooklyn, NY · taken on a tuesday// our story · the gap between the cert and the job
Anyone can say they know IT. Show me.
Government IT staffing has a measurement problem. A candidate aces the multiple-choice quiz and walks in unable to triage a real ticket. A résumé says “Active Directory” and the first AD migration breaks production. Recruiters spend weeks on candidates whose actual skills don’t match the keywords on the page.
OpsTicket measures the gap between “can answer a question about Active Directory” and “can fix Active Directory at 4pm with a board meeting at 5.” A real terminal, a real ticket, a real ticking clock: and Claude AI grading every keystroke against the methodology a senior practitioner would use. Candidates love it because it’s the first time their actual skill counts. Recruiters love it because they stop guessing.
: built by IT Custom Solution LLC · NYC · MBE Certified
// how it works
Four steps. rubric-scored. Terminal-real.
// the rubric
What Claude scores, in plain English.
Five dimensions on every scenario. Claude AI evaluates each from your transcript : not just “did you get the right answer” but how you got there. Hints cost 5 points. Time cost is tracked but not penalized. Recruiters see all five dimensions in your replay, not a single magic number.
DiagnosisDid you investigate before you intervened? Did your queries narrow the search space?
MethodologyHow close was your path to a senior practitioner’s? Detours OK if reasoned.
Tool fluencyRight tool, right flags, idiomatic syntax. PowerShell idioms vs bash idioms count.
CommunicationWhen a scenario asks you to reply to the user or document the fix, plain language and right altitude matter.
Real-world fitDid you verify the fix? Did you avoid breaking adjacent things? Bonus for runbook-style notes.
// company · IT Custom Solution LLC
Olufela "Lu" FagbureFounder & Director
Built in NYC by IT operators who got tired of multiple-choice screening.
OpsTicket is a product of IT Custom Solution LLC: a New York MBE-certified technology company building tools for the way modern IT actually works. We focus on government IT staffing, federal contractor hiring, and enterprise workforce skills mapping.
Founded by Olufela “Lu” Fagbure, Founder & Director. Headquartered in New York, NY. We are SAM.gov registered (UEI PR9KWJPM4JU9), with an SBA 8(a) application under review. The platform itself is built and operated by a small product team alongside our wider govcon SaaS suite.
credentialspart of the ITC suite
NYC MBE#MWCERT2022-353
SAM.gov UEIPR9KWJPM4JU9
CAGE91CE1
SBA 8(a)under review
Primary NAICS541512 / 541511
OpsTicket sits alongside GovBid AI, OnboardIQ, and DeliverOps in the IT Custom Solution govcon SaaS family.
// trust & ethics
How we handle your keystrokes.
Candidates always free.Free tier never goes away. 3 assessments per month, all 6 tracks, basic profile, community support. Recruiters and enterprises pay; candidates do not.
Replays are private by default.Recruiters only see replays you've published. Per-scenario privacy toggles in Settings.
AI scoring, fully transparent.Claude AI evaluates against a published five-dimension rubric. Each criterion's score and reasoning is visible to candidates and recruiters: not a black box.
Tamper-proof certificates.Every passed assessment generates a SHA-256 hash. Employers verify the hash against our public ledger: no PDF forgery.
FERPA-aligned data handling.Educational deployments handle candidate data under FERPA controls. Enterprise+ adds SSO/SAML, on-premise option, and a dedicated security review.
No data sales.Anonymized session data may train rubric calibration: opt-in, off by default. Personally identifiable data never leaves our infrastructure.
// book a walkthrough · enterprise & government
Talk to a human.
One-business-day response on email. Enterprise customers get a 4-hour SLA and direct phone access. We’ll show you the recruiter view on a real candidate session and answer your sourcing-budget questions directly.
Email hello at tryopsticket dot com →See pricing first
education districts: ask about K–12 free / discounted college seats · government primes & subs: ask about teaming
contact
Sales / Enterprise
contact via email
contact via email
Phone (Enterprise)
(646) 671-3399
(646) 671-3399
Careers
contact via email
contact via email
Mailing address
IT Custom Solution LLC
420 Lexington Avenue, Suite 1402
New York, NY 10170
IT Custom Solution LLC
420 Lexington Avenue, Suite 1402
New York, NY 10170
Try it. ~3 minutes.
One free scenario. 3 free assessments per month, every month, on the candidate plan.