OpsTicket Security

Security is foundational to OpsTicket. We protect your data with enterprise-grade encryption, strict access controls, and continuous monitoring aligned with federal security standards.

Encryption

• TLS 1.3 for all data in transit
• AES-256 encryption for all data at rest
• End-to-end encryption for sensitive ticket data

Compliance

• SOC 2 Type II aligned controls
• GDPR-ready data processing and privacy controls
• FISMA-aligned security framework
• NIST 800-53 control mapping
• FedRAMP-aligned architecture

Infrastructure Security

• Continuous vulnerability scanning and penetration testing
• Role-based access control (RBAC) with least-privilege
• Multi-factor authentication (MFA) enforcement
• Automated security patching and updates
• 24/7 security monitoring and alerting
• Incident response plan with defined SLAs

Data Residency

All data is stored in US-based data centers. Enterprise customers can select specific regions for data residency compliance.