// platform · skill gap report

Find the gap before the audit does.

Map your existing IT staff against the OpsTicket rubric. See exactly which dimensions are strong, which are at risk, and which roles can be promoted from within. Available on Recruit and above.

01What you get

Heat-map by teamFive rubric dimensions × every team or department. Hot spots in red, strengths in green.
Cert gap detectionWe map your team's measured skills against industry certs (CompTIA, AWS, CISSP, ITIL, NIST 800-171, CMMC L2).
Promotion candidatesInternal staff scoring above the next-tier threshold — surfaced for HR with rubric receipts.
Hiring need surfacingWhere the team has chronic low scores, surface a hiring spec with required score thresholds.
Quarterly comparisonTrack skill movement quarter-over-quarter. See whether your training spend is moving the needle.

02How it works

Invite your existing staff to the platform (free for them — they get a real candidate profile). They run through the relevant tracks at their pace, AI grades the runs, scores roll up to a team view in your Recruit workspace. No surprise audits, no “mandatory training” theater — practitioners who care about their craft tend to opt in willingly.

03Pricing

Skill Gap Report is included on Recruit and above ($199/seat/mo). Enterprise Suite adds the team / department roll-up and Workplace DEX integration; Enterprise+ adds multi-org views for districts and conglomerates.

Ready to see it?

Talk to sales →See pricing