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We publish customer stories only with written permission. Everything else is either a composite ("illustrative") drawn from real engagements, or under NDA. We label which is which, because procurement reviewers check.
Hiring 11 helpdesk techs in a Q1 freeze year
Replacing an interview panel with a 40-minute scenario
Composite from three healthcare network customers
Composite from MSP customers between 30 and 80 techs
Internal mobility, upskilling tier-1 to tier-2
Credential pipeline for ATO-cleared roles
The IT director inherited a backlog of 184 applications and a hiring committee that was about to enter a budget freeze. She had four weeks, two recruiters, and no time for phone screens.
Each recruiter ran four phone screens per role per week. 11 roles, 4 weeks, 88 phone screens, most of which ended with "we'll send a take-home." Take-homes came back graded by feel, no replay, no second opinion. Three offers had to be rescinded after the candidate flopped a basic Active Directory question on day 1.
A posting went up in OpsTicket on a Tuesday afternoon. The Helpdesk + Networking track was published as a single assessment link, sent to all 184 applicants by Wednesday morning. 142 finished by Friday. 28 scored above the rubric threshold. The director watched the top 28 replays at 2x over the weekend.
The committee interviewed 22 of the 28. They hired 11. None of the offers were rescinded. The cohort's first-week ticket throughput exceeded the prior cohort's by 31%. Recruiters were redeployed to backfill the network team.
"I watched three replays. I hired three people. The replay is the interview; we never needed the phone screen."
IT Director, City of Springfield (MO). Name withheld at request, published with written permission of the City IT department.