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Tickets in. SLA timers. Reply composer with a suggested response based on the closest resolved ticket in your history. The transcript that lives on the ticket is the same transcript a recruiter could grade. Promise.
starts at $24 / IT seat · included in Workplace
Each ticket carries a budget. The chip turns yellow at 80% and red at 100%. No graphs. No "predictive incident scoring."
Composer surfaces your three closest resolved tickets. You decide what to copy. No auto-send.
Every event on a ticket (open, assign, reply, status change, KB link) lands on the same vertical timeline.
Two chip rows above the table. That's the filter. We're not going to ship a filter builder.
| # | title | requester | sla | assignee |
|---|---|---|---|---|
| TKT-0481 | Outlook keeps asking for password | Karen R. | 04:12 of 8h | fela.k |
| TKT-0482 | VPN won't connect from Madrid office | Diego L. | 06:48 of 24h | jen.t |
| TKT-0483 | Need access to finance share | Karen R. | +0:18 over | unassigned |
We'll spin up a sandbox with sample data, walk you through this module in 20 minutes, and answer the question your finance person is going to ask.