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Markdown editor with mono code blocks. Folder tree. Version history. Every article carries a "last verified" badge that turns red after 90 days. If your team can't trust the KB, they don't use the KB.
scoped to internal IT runbooks · not customer-facing docs
Mono code fences. Powershell, Bash, terraform, JSON all syntax-highlight. Diff view between versions.
Re-verify is one click. The badge ages from green → yellow at 60 days → red at 90. Stale articles surface in a "review needed" queue.
When you close a ticket with a KB link in the resolution, the KB article counts that ticket as a "used by" reference. High-use articles surface on the dashboard.
We're not making you re-architect your taxonomy every quarter. Folders. Path. Done.
The most common cause is a wrong-OU placement from the disable-stale automation. Check first before restarting anything.
We'll spin up a sandbox with sample data, walk you through this module in 20 minutes, and answer the question your finance person is going to ask.